Privacy notice

K L Aspden trading as Creative Counselling is committed to complying with the terms of the General Data Protection Regulation which is effective from 25 May 2018, and to the responsible and secure use of your personal data. Creative Counselling has a legitimate interest in processing personal data in order to provide counselling services. This statement is to let you know what personal information Creative Counselling collects and holds why we collect this data, how long it is kept and your rights over your personal data. Creative Counselling is registered with the Information Commissioner’s Office (ICO), reference A8322146

  1. Information about you

1.1 Personal information is collected when you enquire about counselling services in order to set up your first appointment. This includes contact details, and your availability. Records of the sessions are then made and these are stored separately from your contact information.  Once a client finishes counselling, all data regarding their counselling is held securely for 7 years and then destroyed.

1.2 Creative Counselling runs various groups and workshops (including writing groups).  When you enquire about groupwork, workshops, and talks, we request contact details and relevant personal information from you that is needed to answer your enquiries and to keep you informed about events that may be of interest to you. This data is stored securely for as long as you agree to be kept informed of Creative Counselling’s activities.

1.3  K L Aspden is an author and writes about therapeutic issues.  If you have given your consent, we will advise you of relevant publications and will hold your details for as long as you agree to be kept informed.

  1. Our use of this information

2.1 Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

2.3 We use MailerLite to manage our email marketing subscriber list and to send emails to subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter or contact us directly at and ask to be removed completely from future communications.

MailerLite’s privacy policy is available at

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

  1. Security

3.1 We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2 Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and request it specifically.   E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

  1. Your rights over your personal data

4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email .  If you have any concerns, we will do our utmost to resolve them.  If these are not resolved to your satisfaction, you may choose to contact the ICO.